常用英语词汇：
apologize to sb. for sth 因为...向某人道歉
fault 错误
remedy 补救
forgive 原谅
make an apology 道歉
shoulder the responsibility 承担责任
道歉信常用英语句型：
He wrote a letter of apology to the hostess.
他给女房东写了一封道歉信。
He wrote a very formal letter of apology to Douglas.
他给道格拉斯写了一封非常正式的道歉信。
I feel very guilty for what I have done to you.
对你们的所做所为我感觉很内疚。
Please accept my most cordial and humblest apologies for…once more.
请在再次为……接受我真诚的道歉
【英文道歉信范文】
Dear Ashley,
Please accept my deepest apologies for my mistake in regard to leaking customer information to people from the other department.
It was not my intention to create such an awkward and embarrassing situation for our department.
If there was any good that came out of this unfortunate experience, it is that I have grown and learned alternative approaches to these situations.
Please feel free to let me of your thoughts and concerns over this matter. You can reach me at email.
Sincerely,